PRIVACY POLICY

This website utilises industry standard analytics packages which gathers limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends. Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We link the information we store in cookies to any personally identifiable information you have submitted while on our site. We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. Session cookies make it easier for you to navigate our site; persistent cookies can perform such activities as storing your password so you do not have to sign in every time you visit, and/or may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.

 

Registration is not required in order to use or access this website. However, this may be required to complete orders or to access other areas of the website. If you do register, and in the process provide us with personally identifiable information, rest assured that any such information you provide will not be shared with any third-party organization except with your express consent.

 

You may submit any questions you may have about our security procedures by emailing us.

 

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

 

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or post, our contact information is as follows: 

 

Email: ellabellas@outlook.com

RETURNS POLICY

You may return any unused and/or unworn items within 28 days of purchase, provided it is in a saleable condition with the original receipt, for an exchange or refund. All tags must still be attached.

 

All refunds will be processed using the original payment method.

 

If you do not have the original credit or debit card then your refund will be issued with a Ella Bella's credit note.

 

Ella Bella's will not exchange or refund any garment which has been personalised.

 

Goods can be returned in store or via post.

 

Please post to: 

 

23 Lindum Drive

WICKERSLEY 

Rotherham 

S66 1JW

 

 

Returns which are posted must include all original receipts.

 

For more information please contact us on 07960 787 347

DELIVERY

All of our orders are sent via Parcel Force delivery.

It is important to note that all of our garments are made to order. If we do not have the items you require in stock, your order will take longer to process as the garments will need to come from our supplier. Once the garment arrives and has been embroidered we will send it out straight away.

Orders can be tracked and traced during each process of the delivery.